Delivery questions
When will my order arrive?
Once your order ships, your estimated delivery date shows up with your tracking on this page. It’s based on the ship date and where it’s going.
Why isn’t my tracking updating yet?
That’s normal. The first scan can take 24–48 hours to show up after your order ships, and sometimes up to 3 business days. Your package is already on its way.
My tracking stopped moving.
Tracking can go quiet for a few days, and it almost always picks back up on its own. Give it 3 more business days. Every order ships insured, so if a package is ever confirmed lost, we’ll make it right.
Why do I have more than one tracking number?
Orders with more than one item can ship from different warehouses, so nothing holds up the rest of your order. That’s why you may get more than one tracking number for a single order.
It says “Delivered,” but I don’t have it.
Carriers sometimes mark a package as delivered a few hours early, so give it 24 hours. In the meantime, check your mailbox, ask your neighbors and call your local post office.
Will I have to pay anything when it arrives?
No. What you paid at checkout is all you’ll pay. No customs charges, no handling fees.
It says it can’t find my order.
Enter your order number and email exactly as they appear in your confirmation email. Your order number starts with a “#” (for example, #123456). Just ordered? We email your tracking number as soon as your order ships, usually within 1–2 business days.
Can I change my shipping address?
Only before your order ships, so let us know right away if you spot a mistake. Once your order is in transit, the address can’t be changed.
